An Investigation of Pro-Social Lying in Successful Relationships - Free Essay Example

Sample details Pages: 9 Words: 2558 Downloads: 7 Date added: 2017/09/11 Category Advertising Essay Did you like this example? Keywords: Pro-Social Lying, White Lies, Relationship Satisfaction An Investigation of Pro-Social Lying in Successful Relationships The present study examines the correlation between pro-social lying and romantic relationship satisfaction. We hypothesized that the more deception present in a relationship, the less relationship satisfaction. A survey containing a Guttman scale and Likert scale was given to one-hundred randomly selected individuals around the Knoxville area. The survey questioned frequency of lies within individuals’ relationships and questioned the overall quality of the relationship. A slightly negative correlation was found between pro-social lying and relational satisfaction. An Investigation of Pro-Social Lying in Successful Relationships In a study conducted by Carl Camden (1984), twenty students participated in a study in which white lies were collected and coded for analysis. Overall, findings confirm previous results that lies are often used to cope with difficulties in unequal power in relationships (Camden, p. 15). Therefore this study was conducted to develop an understanding of the correlation between pro-social lying and romantic relationship satisfaction. Pro-Social Lying Pro-social lying, also known as white lies, can be defined as an unimportant lie, especially one told to be tactful or polite. Kaplar and Gordon (2004) believe â€Å"lie tellers may not be fully aware of what actually motivated their behavior† (p. 490) which can be better explored in research involving pro-social lying and relationships. Don’t waste time! Our writers will create an original "An Investigation of Pro-Social Lying in Successful Relationships" essay for you Create order By measuring the extent of which individuals lie can better inform researchers why individuals do it. When searching for information regarding why individuals lied, individuals may attend to evidence that justifies a positive construal for the lie. Thus lie tellers may give socially desirable responses and misrepresent their motivations for lying. In addition to white lies, this provides insight on the acceptance of lying in relationships whether to protect oneself or their partner. Additionally, research indicated in the 2004 article, â€Å"The Right To Do Wrong†, studies showed results indicating that adolescents and emerging adults quite commonly lie to their parents, and that in part they frame lying to parents as a way to assert the right to autonomy (Jensen, p. 101). The article’s results propose that college students and high school students may lie to their parents when they believe it is necessary to avoid conflict and to maintain what they see and believe as their right to make decisions independently of their parents’ influence (Jensen, 2004, p. 09). By reviewing all of the contributing factors, this relates to pro-social lying and relationships in the future. If people believe in using white lies early on in life, this contributes to why people may use white lies in later relationships and still believe they are ok. Since some of the contributing factors in early relationships like avoiding conflict and making more desirable imag es are used in parent-child relationships, then also seen in later intimate relationships between partners gives a definite reason to believe they are related. When studying persistence in lying and experiences while deceiving, Vrij and Holland (1998) determined that persistent lying was positively related to being manipulative, being keen on making a good impression and being good at controlling verbal and nonverbal behaviors (p. 299). A negative correlation was found, however, between manipulation, being keen on making a good impression on others, being good at controlling verbal and nonverbal communication and feeling awkward during deception, and finding it difficult to deceive, and expecting to give off signals of deception (p. 05). These finding suggest that the more persistent and confident the liar is, the more positive the situation in terms of believability. In context with lying in romantic relationships, it should be noted that lying may affect relationship satisfaction differently when considering the persistence, confidence, and expertise of the liar. Pro-social Lying and Relationship Satisfaction As determined by the study, r elationship satisfaction has come to be defined as a mutually beneficial interaction characterized by happiness in both individuals. Several different studies have looked at the motives for lying. Kaplar and Gordon (2004) defined altruism as â€Å"a motivational stat with the ultimate goal of increasing another’s welfare† (p. 490). Another study in Shusterman and Saxe’s (1991) research showed, â€Å"85% of participants reported having lied to their current romantic partner about a past relationship, and almost all reported that they lied to protect their partner† (p. 490). In relation to pro-social lies, this measures to what extent partners use white lies. Also these studies give reason to further investigate into relationship satisfaction. According to Tim Cole (2001) in an article, â€Å"Lying to the One You Love†, deception has a modest positive impact on a partner, unless of course it is detected (p. 108). As a means of coping with relational problems, deception is an obvious factor. Through this study, it is clear that partners in intimate relationships use white lies to avoid conflict situations. This correlates with pro-social lying in relationships since people may be using lies to maintain and distress their relationship. This approach is potentially beneficial until the significant other discovers the deception. If this occurs, the relationship could possibly be viewed as built on white lies and less on truth thus damaging trust and honesty supposedly there. According to Mary E. Kaplar and Anne K. Gordon (2004), â€Å"Lie tellers in intimate relationships often claim their lies were told to protect their partner† (p. 489). Related to pro-social lying in relationships, this enhances the number of reasons why people lie. Kaplar and Gordon’s experiment was different in the subjects were asked to think back on a time when they were lied to or lied themselves and say why in an autobiographical narrative. Using this evidence, people can infer data and use it to reiterate consistent findings even in measuring white lies in relationships. Consistent with other studies, a Michigan State University study argued that the nature of relationships heavily influences factors involving deceptive communication. They posit that detecting deception is much different among relational partners than with strangers due to relational partners being able to can look at the consistency of what is being said to them and focus on any differentiations from usual shared, symbolic activities. It can be determined that the more physically and emotionally dependent the relationship, the more apt individuals are to lie (Miller, Mongeau, Sleight 1986). Although no solid explanation has been developed, studies show that friends are better detectors of deceptions. The authors suggest this may be due to intimate partners developing avoidance mechanisms in an attempt to help them think there is no possibility of their partners deceiving them. Exceptions might stem white lying where, â€Å"parties to personal relationships might be more predisposed to stray from the truth than participants in transitory, casual, impersonal relationships† (Miller et. al. , 1986 p. 501). Many falsehoods occurring in intimate relationships derive from the desire to maintain the relationship. The authors do admit, however, that they are, â€Å"unaware of any research investigating the ways that concern for relational outcomes affects deceptive practices in personal relationships† (Miller et. l. , 1986, p. 502). In Davis and Oathout’s (1987) research, Maintenance of Satisfaction in Romantic Relationships: Empathy and Relational Competence, women scored higher than men on the empathy on their relationships. By women investing their feelings and emotions more heavily than men, they are more likely to maintain the relationships through white lies. Franzoi et al. (1985) also concluded that women normally have higher empathy rat ings in their romantic relationships than men do. In concordance with pro-social lying and relationships, higher empathy qualities contribute to a larger investment of time. In Battista and Abrahams study conducted in 1995, it was found that â€Å"persons planning to deceive dating partners engaged in significantly more extensive planning and were significantly faster in assessing their plan’s completeness than were persons whose target was a friend or stranger† (p. 120). This study not only reveals that deception is present in romantic relationships, but that people invest more time and energy in deceiving their significant others. In another study pertaining to the use of negative behaviors to preserve relationships, it was discovered that negative maintenance behaviors such as control, avoidance, destructive conflict, infidelity, jealousy, and spying were negatively associated with relationship satisfaction, and positive maintenance behaviors such as advice, assurances, conflict management, networks, openness, positivity, and tasks were positively associated with relationship satisfaction (Dainton Gross, 2008). This study supports that negative behaviors, such as lying, are detrimental to relationship satisfaction. Although lying was not directly studied in this instance, lying is considered a negative behavior and items such as spying infidelity are closely related to deception. Interpersonal Deception Theory Interpersonal Deception Theory attempts to create a framework that explains deception, whether perceived or actual, in interpersonal communication on the conscious and subconscious levels. The theory proposes that most individuals feel confident in their abilities to detect deception; however, most overestimate this ability in reality. Three dominant deceptive strategies are analyzed and include falsification, concealment, and equivocation (Buller Burgoon 1996). Eighteen propositions dealing with deception in interpersonal communication in each phase were developed. In IDT, relationship factors between the sender and receiver significantly influence the outcome of deception. These factors include relational familiarity and relational valence. Relational familiarity, such as in intimate relationships, can help receiver’s better detect deception from their partners. Buller Burgoon 1996) After researching previous studies related to pro-social lying and relationship satisfaction, it was determined that the intent of this study would be to answer the question: RQ1: Is there a relationship between pro-social lying and romantic relationship happiness? Methods Once more, the purpose of the research was to evaluate people’s relationships with their significant other and how successful the relationship is ba sed on pro-social lying. Among all the various people who participated in the study, one-hundred people were asked to volunteer whereas ninety-one participated. The hope for this paper is that this study will lay groundwork for future observations of relationship failure or success based on white lies in communication between significant others. Participants Since the study focused on romantic relationships, non-random sampling was used to obtain individuals who were currently in a romantic relationship. Individuals were approached at various locations on the University of Tennessee’s Campus and asked to participate in a study. Overall, ninety-one people participated in the study. All participants were at least 18 years of age. This particular study involved diversity such as a person’s span of relationship, age of partners, and sexual preference. Researchers handing out the surveys did not show any bias or have conversations while participants took part in the research. Procedures Everyone who wished to participate in the study was asked to answer questions based on two different scales, Guttman and Likert, where their answers were then ranked and processed in comparison to other participants. For each survey, the researchers would take turns asking different people to fill out a survey. Participants were given the opportunity to rank what is and is not good for their relationship success based on different small lies to major white lies. This was a voluntary study in which there were no incentives for the participants. Instrumentation Participants’ relationship satisfaction derived from pro-social lying was measured through a survey that took approximately five to six minutes. We hypothesized that pro-social lying would negatively affect romantic relationship satisfaction. Items on the Guttman scale attempted to determine what types of lies participants used in their romantic relationships. However, the Guttman Scale failed to make a Guttman Simplex. A Likert scale was used to determine participants’ satisfaction in the relationship. This allowed the researchers to measure relationship satisfaction based on five questions. The least reliable question is number four at . 662 and the most reliable is question one at . 776. Results Correlation Data The responses from the Guttman Scale and Likert Scale reveal that pro-social lying only accounts for about 6% of what makes a relationship work (r= -. 247, p _). The Guttman Scale failed to create a simplex, but information could still be derived concerning people’s willingness to lie to their significant others. A slightly negative correlation was found between pro-social lying and relational satisfaction. Essentially, the more a person lies, the less happy the relationship is. The study found that men lie almost twice as much as women, but women frequently lie to protect their significant other’s feelings. Discussion This was a pilot study intended to evaluate the correlation between pro-social lying and relationship satisfaction in romantic relationships. The results indicate that lying plays a very small role in the overall satisfaction in romantic relationships. It also suggests that men lie more frequently than women, but women often lie to protect the feelings of others. However, the study contains several limitations. First of all, the sample size was quite small (N= 91), suggesting that these results may not truly represent all romantic relationships. Furthermore, the study was centered around participants surveyed solely on the University of Tennessee’s campus. Lastly, the Guttman scale failed to create a simplex. Future research endeavors involving pro-social lying and relationship satisfaction should have a larger and more diverse population so that the population is more representative. It may also be valuable to try another type or scale or method to evaluate the two variables. To conclude, pro-social lying does have a small role in the overall satisfaction of a romantic relationship. Individuals should be aware of pro-social lying and the role it plays in various facets of life, particularly in romantic relationships. The results from this study lay a foundation for those interested in discovering what factors into relationship happiness and perhaps what makes or breaks certain couples. If in fact there is not as much correlation between deception and unhappiness as predicted, than other factors may need to be explored. References Battista, P. D. , and Abrahams, M. (1995). The role of relational information in the production of deceptive messages. Communication Reports, 8, 120- 127. Buller, D. B. , and Burgoon, J. K. (1996). Interpersonal deception theory. CommunicationTheory, 6, 203-242. Camden, C. (1984). White lies in interpersonal communication: A taxonomy and preliminary investigation of social motivations. The entity from which ERIC acquires the content, including journal, organization, and conference names, or by means of online submission from the author. Western Journal of Speech Communication, 48, 309-325. Cole, T. (2001). Lying to the one you love: The use of deception in romantic relationships. Journal of Social and Personal Relationships, 18, 107-129. Dainton, M. and Gross, J. (2008). The use of negative behaviors to maintain relationships. Communication Research Reports, 25, 179- 191. Davis, M. H. , Oathout, H. A. (1987). Maintenance of satisfaction in romantic relationships: Empathy and relational competence. Journal of Personality and Social Psychology, 53, 397-410. DePaulo, B. , et. al. (1996). Lying in everyday life. Journal of Personality and Social Psychology,70. 5, 975-995. Feeney, J. A. , Noller, P. (1990). Atta chment style as a predictor of adult romantic relationships. Journal of Personality and Social Psychology, 58, 281-291. Jenson, L. A. et al. (2004). The right to do wrong: Lying to parents among adolescents and emerging adults. Journal of Youth and Adolescence, 33, 101-112. Kalbfleisch, P. J. (2001). Deceptive message intent and relational quality. Journal of Language and Social Psychology, 20, 214-230. Kaplar, M. E. , Gordon, A. K. (2004). The Enigma of altruistic lying: Perspective differences in what motivates and justifies lie telling within romantic relationships. Personal Relationships, 11, 489  Ã¢â‚¬â€œÃ‚  507. Miller, G. , Mongeau, P. , Sleight, C. (1986). Fudging with friends and lying to lovers: deceptive communication in personal relationships. Journal of Social and Personal Relationships, 3, 495-512. Oathout, H. A. , Davis, M. H. (1987). Maintenance of satisfaction in romantic relationships: Empathy and relational competence. Journal of Personality and Social Psychology, 53, 397-410. Vrij, A. , Holland, M. (1998). Individual differences in persistence in lying and experiences while deceiving. Communication Research Reports, 15, 299- 308.

Symptoms, Causes, And Treatments For Anorexia Nervosa

Anorexia Nervosa Natasha Schwartz Concordia University Abstract The purpose of this paper is to explain the symptoms, causes, and treatments for Anorexia Nervosa. Anorexia Nervosa (AN) is an eating disorder found in the DSM-5. Anorexia is classified by: a restriction of energy intake leading to significantly low body weight, intense fear of gaining weight, and denial or disturbance of ones low body weight. Anorexia nervosa is considered a psychiatric illness that presents severe psychological and physical symptoms. A psychiatric illness is an illness relating to an individual’s mental health. Keywords: anorexia nervosa (AN), eating disorder, psychiatric, mental health Anorexia Nervosa Up to 25% of patients diagnosed with Anorexia Nervosa (AN) will die from their illness (McCallum, 2006). Anorexia Nervosa is the most deadly psychiatric illness, and is one of the Eating Disorders found in the DSM-5. To be diagnosed with Anorexia Nervosa an individual must display the following signs: a restriction of energy intake relative to requirement, an intense fear of gaining weight or of becoming fat, and a disturbance in the way in which one’s body weight or shape is experienced (American Psychiatric Association, 2013). Research discusses the symptoms and causes of Anorexia Nervosa and explores various approaches to the treatment of Anorexia Nervosa. The Symptoms of Anorexia Nervosa Psychological Symptoms Anorexia Nervosa is an illness thatShow MoreRelatedAnorexia Nervosa- Eating Disorder1685 Words   |  7 PagesEffects of anorexia are mostly seen on the outside of the victim’s body, but do not be fooled. This detrimental eating disorder affects one’s mind just as much as it would the body. What Anorexia does to the mind is that it distorts the way one views their body. Victims of anorexia become fixated on their body image and overly critical about their flaws and weight. Even being obviously underweight, Anorexics will continuously deny that they have a problem and continue with their fatal practices.Read MoreEating Disorders : Anorexia Nervosa1493 Words   |  6 Pages408 Hernandez Illness Paper – Anorexia Nervosa February 28, 2016 According to the Mayo Clinic (2016), eating disorders are â€Å"conditions related to persistent eating behaviors that negatively impact your health, your emotions, and your ability to function in important areas of life.† One such eating disorder is anorexia nervosa. Not to be confused with anorexia, which is simply a general loss of appetite that can be attributed to many medical ailments, anorexia nervosa is a serious eating disorderRead MoreIn A Society Where So Much Emphasis Is Placed On The Way1361 Words   |  6 Pageslife threatening consequences, including death. Nonetheless, treatment and recovery are possible. Anorexia Nervosa, also known as anorexia, involves intense emotions and abnormal behaviors that typically revolves around food and weight and out of all the psychiatric conditions, it has the highest death rate (Anorexia nervosa; Anorexia: Signs, Symptoms, Causes Treatment Help.). According to Smith and Segal (2017), Anorexia nervosa can be defined as a serious eating disorder that results inRead MoreThe Dangerous Effects of Eating Disorders1100 Words   |  5 Pagesorg/diseases-conditions/eating-disorders/basics/definition/con-20033575 ). There are three main types of eating disorders. Anorexia nervosa is the fear of gaining weight. If you have bulimia nervosa, you eat large amounts very quickly, and then you purge. Lastly, binge eating is where you feel out of control and you eat, and eat, and eat, and you cannot stop. Eating disorders can cause serious physical problems and can be life-threatening. Although eating disorders usually affect women, binge-eating disordersRead MoreAnorexia Nervos A Serious Physical And Emotional Illness Essay1521 Words   |  7 PagesIntroduction What is anorexia? According to Merriam-Webster, anorexia is defined as, â€Å"A serious physical and emotional illness in which an abnormal fear of being fat leads to very poor eating habits and dangerous weight loss† (Anorexia, Merriam-Webster). Or in other words, those who suffer from anorexia have a fear of being fat, so they consume little to no food. Anorexia is also linked to the anorexia nervosa, which is an illness that can potentially be a life threatening eating disorder causedRead MoreAnorexia Nervosa Is The Highest Mortality Rate Of All Mental Illnesses909 Words   |  4 PagesAnorexia nervosa is often misunderstood, and it is not a life style that people choose to have. Eating disorders are a serious illness. Anorexia has the highest mortality rate of all mental illnesses. Four out of ten people in the national survey reported that they either suffered or knew someone who had suffered from an eating disorder. Anorexia nervosa is an eating disorder where the person does not eat or maintain a normal body weight, in order to have a skinny body (DSM-V). Most women areRead MoreUnderstanding Anorexia Nervosa1008 Words   |  5 PagesAnorexia nervosa has the highest mortality rate of any psychiatric disorder, with more than 10% of those that suffer from it will die. Anorexia nervosa is an eating disorder that is categorized by severe food restriction, excessive exercise and body dysmorphia, which leads those that suffer from it to believe that they are overweight. Anorexia nervosa is commonly misunderstood by the general public. Research has disproved many of the previous thoughts about anorexia nervosa. According to the scientificRead MoreEating Disorder : Anorexia Nervosa1658 Words   |  7 Pagesdisorder, is Anorexia Nervosa, the restricting type. An eating disorder â€Å"involve[s] disordered eating behaviors and maladaptive ways of controlling body weight† (Nevid, Rathus, Greene, 2014, p. 335). Another well-known eating disorder is Bulimia Nervosa which is characterized by binging and purging (Nevid, Rathus, Greene, 2014, p. 338). Bulimia is different than anorexia since victims of bulimia are often normal weight while anorexia victims are well below the average weight. Anorexia Nervosa is anRead MoreTaking a Look at Eating Disorders1708 Words   |  7 Pagesmental as well as physical health. Anorexia nervosa and bulimia nervosa are the most common types. Others are binge eating disorder and eating disorder not otherwise specified. Classification: †¢ Anorexia nervosa (AN), †¢ Bulimia nervosa (BN), †¢ Eating disorders not otherwise specified †¢ Binge eating disorder (BED) or compulsive overeating, †¢ Pica The two most common types, Anorexia nervosa and Bulimia nervosa are described below: Anorexia Nervosa: Anorexia nervosa (AN) is a psychiatric disorderRead MoreThe Three Main Types Of Eating Disorders1305 Words   |  6 PagesEating Disorders The three main types of eating disorders: anorexia nervosa, bulimia nervosa, and binge eating, are complex pschyatriac disorders. The classification and diagnosis of each disorder is challenging because diagnostic symptoms and behaviours overlap. These disorders consist of various biological, psychological and sociological factors. They frequently coexist with other illnesses such as depression, substance abuse, or anxiety disorders. (ANAD) Eating disorders are commonly associated

Distribution agreement free essay sample

Shed some light Raynonplus is a small, family-owned eyewear business located in Ottawa, Ontario, Canada. Started by Pierre Dupuis in 1952 under the name of Visionplus, the company has been exclusively owned and operated by the Dupuis family for over 50 years. Currently, the business—a sole proprietorship—is owned and managed by Gerald Dupuis, grandson of the original entrepreneur. The Dupuis’ changed the business name in 1957 to capitalize on a trend in polarized sunglasses that swept the neighbouring French speaking province of Quebec. Traditionally, Raynonplus sold a wide range of generic and brand name eyewear including prescription lenses, contact lenses, frames and sunglasses; but no proprietary goods. After Gerard took over the business in 2004, he and his fashion designer wife Dominique introduced their own brand of sunglasses under the trademarked name of Ray à   Porter. Initially, the brand was marketed as an alternative to lower end or generic prescription sunglasses. The demand for these sunglasses, fueled by the bold and unconventional styles and materials used by Dominique in her original designs, soon elevated the Ray à   Porter brand into designer label market status. Customers from Quebec made up a large part of the target audience, accounting for 35 percent of sales. I wear my sunglasses†¦ in France One of Ray à   Porter’s biggest customers is Quebec pop sensation Zoà ©, an international superstar in the French speaking world. In addition to wearing them in her everyday life, Zoà © incorporated custom designed Ray à   Porter sunglasses as part of the wardrobe for her European concert tour. The unsolicited celebrity endorsement sparked a frenzy of demand for the sunglasses in France. Keep your vision in focus Having been a relatively small family owned business selling goods exclusively in Canada for half of a century, Gerald Dupuis now had to decide his best market strategy for his new found international success. Taking a cautiously optimistic approach to their new opportunity, Gerald and Dominique decided to keep the manufacturing of Ray à   Porter’s sunglasses in-house initially by contracting to local artists and art schools to meet demand. Determining the optimum way to sustain the market momentum as well as to effectively and efficiently distribute the goods in France was the biggest dilemma for Raynonplus. Gerald was not convinced the success was more than a trend and wanted to preserve the business as a family operation for as long as possible. As such, he was reluctant to relinquish operational control or jeopardize the existing business success in Canada. After careful research and consultation with specialized trade lawyers and experts in international marketing, Gerald narrowed his choices to either contracting with an international sales agent or a finding a distributor in France. He chose a small, established upscale chain of family operated accessory stores named Le Seul Choix (translates to ‘the only choice†) as a distributor. Ray à   Porter continues to sell well in France, accounting for 20 percent of all the overall sales for the Raynonplus proprietary brand. Case Study Discussion Questions 1. What are some of the benefits that would have compelled Raynonplus to choose distributorship agreement over an international sales agent agreement? 2. List another possible form of international business endeavor Raynonplus could have considered as a market strategy in France. Given the details of this particular business case, would this option not have been right for Gerald? 3. When negotiating the distribution agreement, the parties determining applicable law for the distribution agreement, what are some of the options Raynonplus and Le Seule Choix have chosen to govern the distribution agreement? 4. With regards to IP, what measures will Gerald need to take in order to protect Ray à   Porter from losing financial compensation and creative control of its brand? Case Study Questions – Key Response Points 1. What are some of the benefits that would have compelled Raynonplus to choose a distributorship agreement over an international sales agent agreement? .. Sales agents tend to be used for more highly specialized goods that require implementation, installation or aftermarket services. .. A distributorship agreement, or the terms governing the business relationship between the principal and the foreign distributor, often ensure an extensive portion of the financial costs are absorbed by the distributor, whereas there is no such risk to a sales agent. For example, distributors often purchase the merchandise outright and are compensated through price mark-ups and predetermined credit and payment policies as opposed to sales agents who do not purchase the merchandise and work on commission based compensation. 2. List another possible form of international business endeavor Raynonplus could have considered as a market strategy in France. Given the details of this particular business case, why would this option not have been right for Gerald? .. Additional possibilities for international business include: .. FDI .. Joint venture .. Partnership .. For the most part these options require a sharing of both financial and operational responsibilities. For example, in many countries, national FDI legislation requires 51 percent national ownership. These are therefore not viable options for Gerald who wishes to maintain control over a family business. 3. When determining applicable law for the distribution agreement, what are some of the options Raynonplus and Le Seule Choix have chosen to govern the distribution agreement? If no governing law is chosen or specifically excluded, what will govern the contract in the event of a dispute? .. CISG, Sale of Goods Act, Ontario, UNIDROIT Principles of International Commercial Contracts, EU Directive Governing the Sale of Goods .. Because both Canada and France are signatory members of the CISG, it will be the instrument used to determine the outcome of disputed issues where governing law has not been specified. 4. With regards to IP, what are some measures Gerald can take in order to protect Ray à   Porter from losing financial compensation and creative control of its brand? .. The Ray à   Porter trademark should be registered in the EU. .. A domain name should be registered. .. If possible, any aesthetic distinctions of Ray à   Porter designs should be registered for industrial design protection .. An IP clause should be included in the agreement, outlining the rights and obligations of the distributor with regards to using the Ray à   Porter name and logo in marketing, advertising and distribution.

Haidilao free essay sample

Hotpot is a private company. Established in 1994, it has 71 chain stores in 15 cities in China and won a great number of awards. Talking about their core value intention customer service, they fully devote themselves into serving the customers, spare no effort to satisfy the customers and put customers in the first place. To be concrete, they carry out the idea in the following steps. First of all, they tried to do a little bit better than others. In the food industry, the criteria of judging a restaurant is quite simple. Customers usually judge from 5 aspects: taste, price, location, environment and service. You know, Hai Di Lao Hotpot should be classified into Sichuan Hotpot which is very hot and spicy. But some customers dont get used to it. So they came up with various tastes. The price, Hai Di Lao Hotpot has a reasonable price: 70-80 yuan per person. Among the restaurants who has the same service level, it is the cheapest one; among the restaurants who has the same price level, it serves the best. We will write a custom essay sample on Haidilao or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Location is the predetermined aspect. It always choose the most convenient place for customers to come. The environment, every chain store tries to be gorgeous which to make customers feel more happy. Last and also the most important one, the service. Hai Di Lao is famous for its excellent service. There are big smiles on the staffs faces which give the customers a good mood. Secondly, they try to distinguish themselves with others. How to be different? Do what others cannot do. In Hai Di Lao, the difference is the perfect service. What Hai Di Lao staffs do everyday is that they think what the customers think and do what customers want them to do. From the moment the customer go into the store, staffs start their service. They will ask you whether you have book a table and lead you to the waiting area. They will serve you free water, fruits, snacks and even cards to smooth the waiting time. You can also have a nail service or shoe shiner. When you about to order, they will remind you they have half dishes. While you eating, they will give you a mobile bag and apron to keep the phone and you tidy. Even you go to the wash room, they will serve you with open the tap and tooth brush. When you finish, they will serve you with fruits to cool you. And they always come up with some innovations at work, such as the phone bag and unique shelf to put the colander. Everything they do is to make the customers more comfortable and homelike. Thirdly, they try to provide personalized service. Every customer has different needs. Some are here for food, so the staff just need to ensure that they fully enjoyed their food; some are here for a date, so the staff will give them more space; some are here to treat the guests, so the staff will mind the words to make the guests feel good. I think serve the customer is the core value of every company in the service industry. But why Hai Di Lao is so special and others cannot copy it? Thats because it has a special product people, the staffs. In HDL, it not only the customers but also the staffs are the service objects of the company. Even though most of them are not well-educated and poor, the company serve them with a good environment and provide them with the chance to change their fate. The company feed them, teach them necessary skills, rent dormitory not basement for them to live. The company is just like a big family, they all brothers and sisters. Besides the basic living conditions and love, the company also give them trust and power when serving the customer that they even have the power to cancel the bill which is never seen in other stores. The company also do their utmost to build a fair and balanced competing environment for the staffs which will encourage them to work harder. Whats more, the company also adopt the policy to take care of the staffs family members, such as give parents a chance to go on a trip and children a chance to go to school, for example, the HDL university. I believe the way how HDL treat the staffs and how the staffs treat the real customers fully presents the companys core value, intention customer service and they all do carry it out with heart and soul. And I think thats why HDL is praised by so many people and thats why HDL is irreplaceable.